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Shipping related queries for Tuner Depot

I have not received a tracking number

Your tracking number will come in an emailed invoice once the order has shipped. If it's been four business days since you placed your order, reach out. There could be a shipping snag or an issue with the email address you provided. Let's sort it out

Where do you ship from & how long will it take for my order to ship?

Where do you ship from?. Our fulfillment center operates out of British Columbia, Canada. The center serves as the hub for most orders, except for drop-shipped items from brands like S&B Filters. How long will it take for my order to ship and arrive?

My tracking number has no progress and says to "check back tomorrow", why is this?

Your tracking number is created and emailed to you as soon as our fulfillment team processes your order and creates your label(s). Your package does not get scanned until it arrives at the couriers shipping warehouse, your order will have been picked

My tracking indicates my order was delivered but I cannot find it

We're sorry to hear that you haven't received your order. If your tracking indicates that your order was delivered but you cannot find your package(s), we recommend the following:. -Double checking with neighbors or household members. -Confirming the

What are import duties & taxes? Will these be collected on my order?

All international orders are subject to duties and taxes as determined by the country of import. If you're purchasing from outside Canada, be aware of potential extra costs. Customs policies differ dependent on the relevant countries laws and regulat